Green rectangle with a person holding a variety of recyclable materials.
  • Collections
  • Recycling

RFS Service Change 2022

30 Nov 23

This Recycle For Scotland Service Change Communications Toolkit is to help Scottish local authorities communicate with householders about changes to their waste and recycling services that relate to implementing the Code of Practice (CoP) for the Household Recycling Charter.

Household Recycling Charter – Service Change Communications Toolkit

Information

These materials and guidance are to help Scottish local authorities communicate with householders specifically about changes to their waste and recycling services that relate to implementing the Code of Practice (CoP) for the Household Recycling Charter.

 Household Recycling Charter – Service Change Communications Toolkit
Household Recycling Charter – Service Change Communications Toolkit

Household Recycling Charter – Service Change – Web Buttons

Information

The web button can be used to go on the appropriate page of the local authority website. It should provide click through functionality to allow residents to link to further information about changes to their service.

Household Recycling Charter – Service Change – Web Buttons
Household Recycling Charter – Service Change – Web Buttons

Household Recycling Charter – Service Change

Household Recycling Charter – Service Change
Household Recycling Charter – Service Change

Household Recycling Charter – Flyer

Household Recycling Charter – Flyer
Household Recycling Charter – Flyer

Household Recycling Charter – Service Change – Teaser Poster

Information

The purpose of the press ad/poster is to reinforce the information about the service change to householders

Household Recycling Charter – Service Change – Teaser Poster
Household Recycling Charter – Service Change – Teaser Poster

Household Recycling Charter – Service Change Vehicle Livery

Information

Vehicle livery templates have been developed so that councils can promote their new services on the side of their collection fleet.

 Household Recycling Charter – Service Change Vehicle Livery
Household Recycling Charter – Service Change Vehicle Livery

Household Recycling Charter – Service Change collection Calendar

Information

Collection calendars let householders know the collection dates for their recycling containers and non-recyclable waste bin. On the reverse of the calendar you can add in any specific presentational aspects, information you want to draw attention to or information on how to request large print calendars (use bigger font size for this line).

Household Recycling Charter – Service Change collection Calendar
Household Recycling Charter – Service Change collection Calendar

Household Recycling Charter – Service Change – Social

Household Recycling Charter – Service Change – Social
Household Recycling Charter – Service Change – Social

Household Recycling Charter – Service Change – Envelope C5

Information

We have created a C5 envelope template to be used with the teaser letter. When sending a formal letter containing important information about a forthcoming service change, ensure that you have clear council branding on the envelope and a call to action on the front to ensure residents don’t mistake this communication for junk mail.

Household Recycling Charter – Service Change – Envelope C5
Household Recycling Charter – Service Change – Envelope C5